All sales are final and no returns are accepted, except for incorrect shipments, if the product is backordered or preordered, or if the product is defective. (Special conditions for cancellation apply on preorders, see below).

» A Note About Damaged DVD Cases
» A Note Regarding DVD's With Cosmetic Blemishes
» A Note About Region Encoding
» A Note About DVD's With Limited Edition Pack-Ins
» Cancelling Pre-Orders
» Based on some past (actual) requests :-) , the following reasons DO NOT qualify as grounds for a retur
» Authorized Returns

Cancellations are only accepted on backordered or preordered products. Cancellation of preordered items must be done three (3) business days before the item is scheduled for release.

When returning incorrect shipments, they must still be in mint and unused. Defective or damaged products will be replaced immediately (subject to availability), however, before e-mailing us to request a return authorization number, be sure that the package item that was shipped was not damaged in transit.

NOTE: Defective products may be returned for replacement. Make sure to email us with your order number to get a return authorization number before sending the product back.

You MUST notify us within 7 (seven) days after the receipt of a defective item in order to qualify for a return for replacement or credit.

We maintain a fairly strict returns policy with general (non-defective) credit returns allowed only in special cases (they are evaluated on a case by case basis). In order to keep our prices as low as possible, and keep our service level high, we trust our customers to know what they are ordering when they place an order, and to review their order carefully before finalizing it. All general returns that are accepted will be subject to a restocking fee or return processing fee, and we can only accept items that are Brand New and still in the original packaging.

Please include all of the details of your order and problem with the product in your return or defective replacement request. This will help expedite your request. Please specify if your order was damaged by the carrier when it was delivered as we will need to file an insurance claim with the carrier for the damaged goods.

Items returned that have been opened or lack a return authorization number will not qualify for any credit, and will be shipped back to you at your expense.

A Note About Damaged DVD Cases

If you receive a DVD with a damaged case but the DVD inside is unaffected, please specify this in your request so that we can replace just your DVD case. This included cases that are crushed, or have chipped teeth on the DVD holder. We now carry replacement DVD cases in stock, including alpha cases for multiple DVD's. In most cases our replacement DVD cases are superior to the ones the manufacturers use.

A Note Regarding DVD's With Cosmetic Blemishes

We understand that customers want their new Anime DVD's to arrive in perfect condition, and we work very hard to ensure that every product we ship out is in mint condition when it leaves our warehouse. Recently we have noticed an increase in reports of disks that come loose from the spindles in transit (we call these 'shakers'). It seems no matter how well we package disks, this can still happen from time to time and is a result of the type of spindle holders some manufacturers use.

Due to this, we can only replace DVD's that actually have problems playing, or have deep scratches and other obvious serious problems. We've implemented this policy because many of the major Anime studios including Geneon, CPM, and others will no longer accept retailers returns for defective DVD's (despite our objections). Disks with minor scuffs or cosmetic blemishes from the manufacturing process will not be considered defective or eligible for replacement unless they actually show a problem during playback. Returned DVD's will be tested to ensure they are actually defective, and non-defective disks will be returned to the customer. We appreciate your understanding in this matter, and want to assure you that we will continue to strive to ship you only the very best quality product.

A Note About Region Encoding

All of the Domestically released DVD's that we carry are guaranteed to be Region 1 compatible (note: this does not apply to our Region 2 Japanese Imports). We cannot be responsible for problems playing a DVD on any DVD player that is not Region 1 compatible, even if your player is 'Region 0' or 'Region Free'.

A Note About DVD's With Limited Edition Pack-Ins

DVD's with limited edition pack-ins will be shipped on a first come / first served basis depending on the amount that we receive from the manufacturer. Pre-ordering a release early will increase your chances of getting a pack-in since these orders ship first, but we cannot guarantee customers that a new release will come with limited pack-ins (even if you have pre-ordered it), and we will not be able to accept returns for DVD's shipped that did not come with these items.

Many studios have started to use fulfillment centers to actually ship their retailer orders (Geneon is the primary culprit here), and this has caused a problem with the distribution of DVD's with the limited edition pack-in items (like collectors cards, pencil boards, etc.). Since usually only 10,000 or 15,000 of these items are made available, and since they have the exact same SKU # as the DVD without the pack ins, these items are now often being shipped at random to retailers, and we no longer have any guarantee that all (or any) of our copies will have them included.

Canceling Pre-Orders

Pre-Orders may be canceled prior to order fulfillment by simply contacting us and requesting so. Cancelled orders may be refunded by:

1. Store credit – can be used to purchase other items within our store at no extra charge.
2. Credit card refund – There may be a a 15% re-stocking fee on cancelled pre-orders that are placed since when you place your pre-order, we commit to getting those items in for you from the manufacturer. When an order is cancelled by a customer, we cannot cancel the order from the manufacturer.

Based on some past (actual) requests :-) , the following reasons DO NOT qualify as grounds for a return

• "I didn't like that Anime"
• "I didn't like the music in that Anime"
• "I decided I don't want that Anime anymore"
• "I didn't like the characters or plot of that Anime"
• "I ordered the wrong item" (Check your order carefully before placing it please!)
• "I ordered the same item twice"
• "I received this anime as a gift"
• "My tuition went up and I'm having financial problems"
• "I received this anime as a gift before my delivery arrived"
• "My DVD didn't come with a limited edition item"
• "I bought this to give as a gift, but the recipient already has it"
• "I bought this item locally before my order arrived"
• "I found the item cheaper somewhere else"
• "This Region 1 DVD disk will not play in my Region 2 DVD player",
• "These NTSC videos won't play in my PAL system"
• "My girlfriend ordered the Anime, but we broke up"
• "I want to return an Anime to protest the logging industry in the Pacific Northwest"
• "I no longer enjoy Anime because my political party didn't win the election"
• "My other schizophrenic personality made me order it"

Authorized Returns

All authorized returns should be sent to us via regular mail to within seven (7) days after the authorization has been given to return the item to the following address:

Origanime.com
533 Byron St., Suite E
Chesapeake, VA 23320
USA

Please be sure to write your return authorization number on label or the outside of the box!

Any items with authorizations not sent to us within the timeline specified will be voided and not accepted.

Any Items returned to us without prior authorization (or parcels that are refused) will be shipped back to you at your expense, so please make sure to get a return authorization before sending anything back to us. Thank you very much!